Data deletion

How to ask

You can ask REFRM GROUP PTY LTD T/A REFRM to delete the personal information its website and client portal (portal.refrm.com.au) hold about you. Email info@refrm.com.au from the email address REFRM knows you by, or tell us the phone number you message us from, and say what you would like deleted. If we need to confirm that the request comes from you, we will ask before acting on it.

What we delete

• your portal account and its details (name, email address, phone number and profile picture);
• WhatsApp messages you sent to REFRM’s business number, and the files attached to them, that the portal received;
• your property requirements, site preferences and enquiries; and
• your email address from the portal’s mailing lists. To honour an unsubscribe we keep it on a do-not-email list, so that you are not emailed again.

Where REFRM must keep a record, for example a document or message filed into the record of a property transaction, or a record we are required to keep by law, we keep only what that requires and remove the rest. Our privacy policy explains what the portal stores and why.

When

We will confirm your request by email and complete it within 30 days.

WhatsApp

Deleting the copies REFRM holds does not affect WhatsApp itself: the messages stay on your phone, and on the phones of the people you messaged, until you or they delete them in WhatsApp. WhatsApp’s own handling of your data is covered by WhatsApp’s privacy policy.